Table of Contents

ORDER & DELIVERY

How are your products made?

We work with a print-on-demand drop shipper. They have locations worldwide, so depending on
where you are, your orders are printed and shipped from the facility that can do it most efficiently!

When will I get my order?

Usually, it takes 2–7 days to fulfill an order, after which it’s shipped out. The shipping time
depends on your location, but can be estimated as follows:

– Europe: 6–8 business days

How do I track my order?

You’ll receive a tracking link via email when your order ships out. If you have any questions about
your tracking or shipment, please fill out the CONTACT FORM.

I can´t see my tracking details?

Due to Covid-related border restrictions and fewer transport options, delays and missing tracking can occasionally occur. However, orders still get delivered and the tracking updated even in the case of delays. Shipments can get delayed for reasons we can’t predict. We understand it’s frustrating to deal with late shipments, but please remember that our estimated delivery time is just an estimate, it’s not a guarantee.

I received a wrong/damaged product, what should I do?

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you
quickly, please fill out the RETURN FORM within a 14 days time with photos of the
damaged product, your order number, and any other details you may have about your order.
We’ll get back to you with a resolution as soon as possible!

CUSTOM DESIGN?

Must-follow guidelines

Submit files in PNG or JPEG format with at least 150 DPI (300 DPI RECOMMENDED)
We recommend using PNG for designs with a transparent background. For other designs, we advise preparing files in JPEG instead.

Create files in sRGB color profile
To ensure your design looks the same when printed as it does on screen, make sure you create your print file in sRGB color profile.

Use full-bleed images
To ensure maximum coverage, use full-bleed images with graphics that span across the entire dimension of the document. However, if your design covers only a part of the print area, make sure it has a transparent background and submit the image in PNG format.

Adhere to the safe print area
All-over product files are scalable, so keep all important graphics or text within the safe print area to avoid missing design elements on the finished product.

Remove print file template guidelines
If you use our downloadable templates, delete the guide layers before saving your files. If you don’t delete them, they’ll show up on the print.

OUR PRODUCTS

Descriptions of our most popular products and countries of manufacture. If you have any questions of our products, don´t hesitate to contact us! 

Product Manufacturer Model Country of Origin
T-Shirt Gildan Unisex Basic Softstyle 64000 Bangladesh, Honduras, Haiti, Mexico, US, Nicaragua
T-Shirt Customizable Bella+Canvas Unisex Premium T-Shirt Guatemala, Nicaragua, Mexico, Honduras, or the US
Front Pocket Hoodie Gildan Unisex Heavy Blend Hoodie 18500 Bangladesh, Honduras, Haiti, Mexico, US, Nicaragua
Baby Bodysuit Bella+Canvas Baby Short Sleeve One Piece Guatemala, Nicaragua, Mexico, Honduras, or the US
Zip Up Hoodie Sweater American Apparel Unisex F497W El Salvador
Women Hoodie Dress Stanley / Stella Stella Streeter STDW143 China or Bangladesh
Women’s Racerback Tank Bella+Canvas Bella + Canvas 8430 Nicaragua, Honduras, Mexico, or the US
Women’s Short T-Shirt Anvil by Gildan Anvil 880 Honduras, Haiti, or Nicaragua
Organic Cotton T-Shirt Dress Stanley / Stella STDW144 China or Bangladesh

Check out our manufacturers:

Bella+Canvas logo
Gildan logo
American Apperel logo
Stanley/Stella logo

HOW TO USE MY OWN DESIGN?

Choose a product from our selection of Customizable Products.

Select Color and Size and select MODIFY IMAGE button.

how to add my own design

Press UPLOAD button to select your design.

Upload your design

Add product to the Shopping Cart pressing ADD TO CART button.

Submit files in PNG or JPEG format with at least 150 DPI (300 DPI RECOMMENDED)
We recommend using PNG for designs with a transparent background. For other designs, we advise preparing files in JPEG instead.

We can’t guarantee exact placement.

Tips for best results

Guidelines for Images

– Favor patterns and full-bleed images
– Any space that isn’t covered by your design will show the bare fabric, that’s why patterns and full-bleed images usually turn out the best.
– Include branding in the design
– This all-over print product doesn’t have an inside label option. If you’d like your logo printed, include it in your design.

Cut & Sew disclaimers

– We can’t guarantee exact placement.
– It’s not possible to perfectly align patterns or images from front to back.
– Elements outside the safe print area are not guaranteed to appear fully on the finished product.
– In case of low fabric stock, we might use comparable fabric to fulfill the order. The substitute will be as close to the original as possible.

Terms & Definitions Explained

*The number of dots in a printed inch. The more dot’s the higher the quality of the print (more sharpness and detail).

*Most commonly used to describe the pixel density of a screen (computer monitor, smartphone, etc…) but can also refer to the pixel density of a digital image.

*Resolution is the measure of pixels in the display, usually expressed in measurements of width x height. For example a monitor that is 1920 x 1080 is 1920 pixels across and 1080 pixels down.

Higher resolution means more detail. Higher DPI means higher resolution. Resolution is not “size”, but it’s often confused with it because higher resolution images are often bigger, but that doesn’t necessarily have to be the case.

*300dpi is standard, sometimes 150 is acceptable but never lower, you may go higher for some situations.

*DPI doesn’t equate to digital it’s a print measure. It was commonly believed for a long that 72dpi was ideal for the web. If you hear that it’s simply not the way things work. When talking digital, we’re concerned with the actual resolution. How that image prints is another matter.

Let’s see it in action…

*Image size refers to the dimensions of the image.

*File size is how much space the image takes up on a hard drive (kilobytes or megabytes).

Explained on Wikipedia: https://en.wikipedia.org/wiki/SRGB

When it comes to .jpeg vs .jpg, the truth is there is no difference between the two except the number of characters.

Explained on Wikipedia.

* Quote from VSELLIS blog “Understanding DPI, Resolution and Print vs. Web Images“. Thank you for excellent simplified explanations!